MICROSOFT DYNAMICS 365
Transform and innovate business processes
Enable business innovation and efficiency
Dynamics 365 is a collection of intelligent business applications that can boost employee productivity and provide exceptional customer service experiences. CloudSource is a top Microsoft Dynamics 365 specialist for public sector organisations in the UK.
Empowered decision-making
Dynamics 365, a cloud-based technology, enables organisations like yours to make data-driven decisions and enrich their interactions with citizens and other stakeholders. Microsoft Dynamics 365 Customer Service offers total omnichannel capacity, allowing you to provide a tailored, prompt, and connected experience to citizens powered by cutting-edge AI.
Connect on any channel, anytime
Omnichannel engagement and self-service business processes enable citizens to access UK public services from any device, anywhere, while keeping all their citizen and service data in one place.
The power of Dynamics 365
Citizen and stakeholder onboarding
Innovated registration for elevated service
Accelerate registrations, increase operational effectiveness, boost engagement, reduce churn, deliver personalised experiences, and grow subscriptions for members and registrants.
License and membership application
Ensure all checks and balances
Streamlining repetitive tasks and facilitating communication within teams ensures a fast experience for citizens and meets today’s digital expectations while upholding regulatory checks and balances.
Case management
Automate casework for service consistency
Enhance case management efficiency with skills-based routing, escalation rules, task assignment, and automation workflows.
Contact centre
Connect whenever, wherever
Combine AI-powered automation and omnichannel experience to communicate with citizens via the channels they use, send appropriate responses every time, and meet today’s digital expectations.
Surpassing today’s digital expectations of world-class customer service
16x
16x faster Customer Onboarding process
20%
Casework reduced by up to 20% through omnichannel engagement
10x
First-contact 10x faster with digital interaction and registration automation
Kickstart change for public good
Call us to arrange a free consultation and start your transformation journey today.
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WHY CHOOSE US
Technical expertise your team can rely on
Modernise your organisation with agile and scalable solutions
Use the cloud to future-proof your infrastructure
Streamline operations with effortless data management
Unlock growth opportunities with AI-driven innovation
Protect your data with enhanced security measures
Get tailored solutions that flex to meet diverse needs
Smoothen out onboarding to engage all stakeholders
Seamlessly connect channels for better communication.